Care recipient responses leading to health facility suggestion box

Responses from care recipients at Labuang Baji Regional General Hospital (South Sulawesi, Indonesia) indicated that 57% of the care recipients were not aware suggestion box and 40% mentioned there is no suggestion box at the facility.

Action taken: Discussions were held with the facility manager and head of the clinic to provide a suggestion box. Advocacy messaging was on improving the quality of services and meeting the needs of care recipients through suggestions, inputs and complaints from care recipients.
A suggestion box has been made available, by July 2023, specifically for HIV and hepatitis care recipients Labuang Baji Regional Hospital .