A patient reported undergoing hepatitis C treatment at RSUP Fatmawati using the National Health Insurance and the hospital was experiencing stock-out of medication with approximately three months required to re-stock.
Peduli Hati Bangsa verified that medicine replenishment requests from RSUP Fatmawati to Ministry of Health were indeed pending, resulting in longer waiting times. Our data enumerators assisted the patient to move to Pengayoman Hospital where uninterrupted services were available with no requirement of a referral letter.
Our data enumerator assisted the patient to obtain medication directly at Pengayoman Hospital on the same day of appintment.