During data collection, data enumerators, also engages care recipients on other areas of healthcare such as challenges in health insurance, including overdue payment of premiums which may hinder access to treatment since the pre-treatment tests are covered by the insurance. Discussions between data enumerator and hepatitis program managers at the South Sulawesi Provincial Health Office were held specially focusing on pre-treatment laboratory tests for those unable to pay insurance at the moment.
Action taken: Successfully linked one person with overdue insurance payment to treatment in December 2023 at Labuang Baji Regional Hospital; South Sulawesi, Indonesia.